Help with My Account
How can I pay my library fines and fees online?
The Pay Online button can be found by going to the Catalog and clicking on the words "My Account" at the top of the page or by clicking on "My Account" at the top of the Library website. Once you enter your library card number or Username and PIN, you have access to several options, including View Holds, View Checked Out items, and View Fines. After you click on View Fines, then you will see the option to "Pay Online." You will only see the "Pay Online" option if you owe fines and fees.
What is the Chester County Library Systems Security/Privacy/Refund policy?
What forms of payment are accepted for online payments?
The Library accepts MasterCard and Visa cards.
Is a service fee charged when paying fines online?
No. The Chester County Library does not add an additional service charge when paying fees online.
Is there a minimum fine amount that can be paid online?
No, you may pay any fine amount that you owe, but you will only be able to pay your fines online if your fine amount is greater than $1.00. Once in your record, when you click Pay Online, all fines are pre-selected. If you do not wish to pay all of the fines, you can "uncheck" the fines you do not wish to pay at this time and hit recalculate to pay only the checked, selected fines. Each selected fine must be paid in full - you cannot pay a partial amount on a selected fine.
Why do the fines I just paid still appear on "My Account" screen?
You must "refresh" that screen. When you do, it will accurately reflect your payment.
How do I get a receipt when I pay my fines online?
Currently under review
If you have any questions about this, you can contact us at:
Chester County Library System
450 Exton Square Parkway
Exton, PA 19341
For more information, please visit our Contact Information page.
Last Modified: 12/17/12