FAQs • Chester County Library System, PA • CivicEngage

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Fines & Fees

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1. How can I pay my library fines and fees online?: The Pay Online button can be found by going to the Catalog and clicking on the words "My Account" at the top of the page or by clicking on "My Account" at the top of the Library website. Once you enter your library card number or Username and PIN, you have access to several options, including View Holds, View Checked Out items, and View Fines. After you click on View Fines, then you will see the option to "Pay Online." You will only see the "Pay Online" option if you owe fines and fees. To begin, please view the Account page.

2. What forms of payment are accepted for online payments?: The Library accepts MasterCard and Visa cards.

3. What is the Chester County Library System's Security/Privacy/Refund policy?: The policy is currently under review.

4. Is there a minimum fine amount that can be paid online?: No, you may pay any fine amount that you owe, but you will only be able to pay your fines online if your fine amount is greater than $1. Once in your record, when you click Pay Online, all fines are pre-selected. If you do not wish to pay all of the fines, you can "uncheck" the fines you do not wish to pay at this time and hit recalculate to pay only the checked, selected fines. Each selected fine must be paid in full - you cannot pay a partial amount on a selected fine.

5. Why do the fines I just paid still appear on "My Account" screen?: You must "refresh" that screen. When you do, it will accurately reflect your payment.

6. How do I get a receipt when I pay my fines online?: If you include an email address with the credit card information you submit, a receipt will be sent automatically to that email address. A payment receipt also displays online and may be printed.

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Wireless Internet

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1. What do I need to access the wireless connection?

To access the Library's wireless network, you need laptop computer or PDA with a wireless network card/device that supports a minimum of the 802.11b protocol.

Due to the variety of software and hardware combinations, plus liability concerns, CCLS staff is not permitted to configure users’ personal computing devices. Library staff cannot assist you in making changes to the device's network settings or hardware configuration.

2. How do I connect?: In most cases, you should be able to connect by simply scanning for the network "CCLSpublic" and entering the password. Please see library staff for the Wi-Fi password. Details on configuring or troubleshoot your wireless connection, you will need to refer to your device's documentation.

3. Can I print from the wireless connection?: Wireless printing is available at some libraries. Please ask staff if this option is available to you.

4. Is the wireless connection secured?: Wireless communications are secured with WPA2 encryption. However, informed, cautious wireless users will avoid transmitting credit card or other sensitive personal information through wireless connections. All users of wireless should have up-to-date virus protection on their laptop computers or wireless devices to assist in protecting them from harm.

5. What if I have problems? Can Library staff assist?

Library staff cannot provide any technical assistance in configuring your portable device or troubleshooting wireless access problems. There is no guarantee that your wireless device will work with the network.

The Library assumes no responsibility for the safety or security of a patron's personal equipment resulting from the connection to the Library's wireless service.